Is my order on its way to me?
Once your order has been processed, you will receive a confirmation email from our warehouse. This will also include the expected delivery date. Please refer to the expected delivery date provided before contacting us about your order.
My order is incorrect- what should I do?
Please contact email@example.com with your order number and the incorrect item's name and number. We will try to resolve the issue as soon as we can.
What is UK standard delivery?
What is UK next working day delivery?
Can you deliver to my workplace?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the address rather than the person.
Will I be given a time slot for my delivery?
Our courier will email you with your specified time slot. Please ensure someone will be there to receive your order.
What can I do if something is wrong with my order?
If you receive the wrong item or something is faulty or missing from your package, please contact us using our contact form or email firstname.lastname@example.org quoting your order number. We will get back to you as quickly as we can.
What is your returns policy?
Please click here.
How do I return an item?
From receipt you have 14 days to decide if you want to return any item within your order for a refund. Unfortunately this does not apply to sales items. These can however be exchanged for a different size or colour in the same style, another style of equal value or for store credit. Simply fill out the Returns form enclosed with your package and remember not to remove any of the labels on your garment. Please note- it is very important that you include the returns form with your item(s). Without the order number, your details and instructions we cannot process your exchange or refund. Lost your form? Click here.
It can take up to 10 days for us to receive your return, depending on the postal service you choose to use. We will process your goods as soon as possible and when we are confident the items are in their original condition, we will send you a confirmation email. Replacement items held in our stock will be dispatched to you as soon as possible.
Can you send me another returns form?
Click here to download the form.
Have you received my returned goods?
As soon as we have processed your return, we will notify you via email. In the unlikely event that you don’t receive this email within 10 days of returning your parcel, please contact us using our contact form or email email@example.com and we will get back to you.
I’ve been refunded the incorrect amount- what should I do?
If this is the case please contact us using our contact form or email firstname.lastname@example.org and we’ll try and sort it out for you as soon as possible.
Please note that the following may affect the amount you have been refunded: